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Frequently Asked Questions - Woolridge Craft

Review the information below to answer some of the most frequent questions we receive. If your question isn't answered below please contact us.

Question: My pattern calls for both a number size and a "mm" size. Which one should I use?

Answer: Many knitting needles and crochet hooks are marked with both a number size and a millimeter size (mm). It is unanimously better to use the millimeter size as a rule of thumb, because the "mm" size remains consistent across all product brands and parts of the world, whereas there is some degree of variance in the number size. Please refer to our Knitting Needles and Crochet Hooks Sizing Chart for sizing details.  

 

Question: Are circular knitting needles measured by the cord length or the total length?

Answer: Circular knitting needles are almost always measured needle tip to needle tip, or the entire length of the knitting needles and the cording combined. All of the circular knitting needles on our site are measured needle tip to needle tip. 

 

Question: What is the difference between regular bamboo and carbonized bamboo?

Answer: Functionally, products made with standard bamboo and carbonized bamboo are identical. Carbonized bamboo has undergone a heat treating process which darkens the wood patina and very subtly changes the feel of the bamboo. 

 

Question: I found some items that I need! But, can I mail my payment instead of completing the transaction online?

Answer: Yes! For orders within the USA, personal checks or money order are acceptable. Due to check clearing costs only money orders are accepted for international orders. To compile your order, first add your items to the shopping cart. Then, print the shopping cart page making sure to calculate the shipping costs prior to printing. Make sure to include the delivery address to which you would like your package sent with your payment and order details. 

Remit your order and payment to:
Woolridge Craft
ATTN: NEW ORDERS
35 S. 3rd St.
Pittsburgh, PA 15219

Make check payable to: Paramount Goods LLC  

 

Question: I have an eKnittingNeedles.com order I would like to return for an exchange, store credit, or a refund. What should I do?

Answer: Please familiarize yourself with our Return Policy for product specific return details, then complete the Return Authorization Request Form to have your request reviewed and receive an RMA number. Never return an order without contacting us first!

 

 

Have a question that we didn't address above? Please contact us!